Refund policy

Return & Refund Policy – Pakistan Lingerie

At Pakistan Lingerie, your satisfaction is our priority. If you're not happy with your purchase, we're here to make it right.

How to Request a Refund or Exchange

To initiate a return or exchange, please contact our Customer Service team:

Conditions for Refund & Exchange

To be eligible for a refund or exchange, please ensure:

Product Condition: The item must be unworn, undamaged, and returned in its original packaging with all tags intact.
Order ID: Please include your Order ID with the returned item for smooth processing.

Exchange Process

Customer Dispatch: Send the item back to us via a courier service of your choice.
Replacement Dispatch: Once we receive and verify the item, we will dispatch your replacement as soon as possible.
Exchange Availability: If your desired replacement is out of stock, you may opt for a refund instead.

Refund Option

Processing Time: Refunds are processed within 5–7 working days after receiving the item in its original condition.
Courier Deduction: Courier charges will be deducted from the refund amount to cover shipping and handling costs.

Thank you for shopping with Pakistan Lingerie. We're committed to making your experience smooth and satisfying! 🖤